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Terms

Last updated 7 October 2026

Who we are

Got Hacked? is operated by SafetyNet Cyber Security Solutions Pty Ltd (ABN 35 668 801 198), a Queensland company. “We” and “us” mean that company.

What you are buying

  • Recovery Kit (A$79): twelve months of access to a self-service guide for recovering a disabled Instagram or Facebook account, with its tools, email reminders and Jay, our AI assistant.
  • Case Review (A$199): everything in the Kit, plus a written review of your case by a specialist, an appeal written for you to send, and thirty days of written follow-up on Meta's replies. No calls.
  • One-on-One Session (A$650): by application. If we accept, we confirm the details and invoice you separately.

Prices are in Australian dollars and include GST. Payment is handled by Shopify.

Nobody can promise an outcome

Meta makes every decision about Instagram and Facebook accounts. We do not work for Meta, we are not affiliated with Meta, Instagram or Facebook, and we cannot influence their decisions. What we provide is the method, the tools and, where you buy it, a specialist's help. Whether an account comes back is up to Meta.

Your account, your actions

  • You confirm the account you are recovering is yours, or one you run for your own business. Using our products to get into anyone else's account is not allowed, and we will close access if we see it.
  • We will never ask for your password, a login code or a backup code, and you must never send them to us. We do not log in to your accounts. Every message to Meta is sent by you.
  • The method uses Meta Verified, Meta's own subscription. You pay Meta for it directly, on Meta's terms. It is not part of our price.

Jay, the AI assistant

Jay is an AI assistant, not a person. Jay can be wrong. Treat what Jay says as guidance, check it against the steps in the Kit, and never share a password or a code with Jay.

Access

You sign in with the email address you paid with. Your access is for you. Please do not forward your sign-in links. We may pause access that is being misused, and we will tell you why.

Your rights under Australian law

Nothing in these terms limits your rights under the Australian Consumer Law. If something we provide is not what we described, contact us at kit@gothacked.com.au and we will work it out with you.

Privacy

How we handle your information is set out in our privacy policy.

Changes and contact

We may update these terms. The version that applies is the one shown when you bought. These terms are governed by the laws of Queensland. Questions: kit@gothacked.com.au.